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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Robert Vargas

May 12, 2023

5  out of  5 rating by Robert Vargas
"Always very efficient & super polite Easy to ask questions. Great follow up !! Outstanding customer service. Thanks again Emily"

Shoua Lee

May 12, 2023

5  out of  5 rating by Shoua Lee
"The staff, especially Shawna, at Lance Cook State Farm Insurance is very fast and helpful. They responded quickly and offer the best services for any inquiries that I had requested both by email/phone."


April 28, 2023

5  out of  5 rating by Dylan
"Robin was very good to work with and guid me through any questions I had."

Andy Serrill

April 22, 2023

5  out of  5 rating by Andy Serrill
"Emily Hil is an extraordinary person. Personable, smart, punctional, customer focused. She worked with me to get the type of insurance i was looki g for. Thank you Em. Kkmkkkkkkk"

Kevin Bailey

April 11, 2023

5  out of  5 rating by Kevin Bailey
"Great service. Super easy to switch over to their policies. Shawna helped save me a bunch of money!!"

Sialao Mobley

March 27, 2023

5  out of  5 rating by Sialao Mobley
"Emily was amazing to work with. She made the process of setting up our home and auto insurances very simple. We moved to NC from out of state and Emily made sure our previous State Farm policy was handled properly. She made sure we understood everything that was happening and got it all done in a timely manner. We definitely recommend this office and Emily's services."

glenda ballenger

March 23, 2023

5  out of  5 rating by glenda ballenger
"Great customer service! Walked me through set up with the beacon. Very detailed oriented. Focused on my needs. Thank you"

Jeff Sierzenga

March 20, 2023

5  out of  5 rating by Jeff Sierzenga
"Shawna was very supportive and prompt in my situation. Very happy with the service."

Liza Simpson

March 16, 2023

5  out of  5 rating by Liza Simpson
"Wonderful people & fast to get back to you with quotes, questions"

Constance Mizell

March 11, 2023

4  out of  5 rating by Constance Mizell
"Team Emily all day!!!! She made me feel comfortable and like family. She took everything into consideration and worked with me all week. #teamemily #letsgoemily #bestsagentever"

Edward Hartmann

March 6, 2023

5  out of  5 rating by Edward Hartmann
"Moving is never easy, but Shawna and the folks at Lance Cook have made their part easy when it came to getting a quick and fair quote for renters insurance. I was advised well, and able to get the coverage I needed, not just what was asked. When the time comes, I look forward to getting my auto insurance from Lance as well."

Paul Robertson

March 1, 2023

5  out of  5 rating by Paul Robertson
"Shawna is very helpful, willing to go over and above in order to provide a high quality of customer service."

Loretta Thomas

February 22, 2023

5  out of  5 rating by Loretta Thomas
"Working with those in Lance Cook's office is always a pleasure. They are prompt and helpful no matter my question or need. I love that I can email the office and within a very short time, have a response to my question or request. They don't require me to call or come into the office to take care of things that can be completed via email. It is very convenient for my busy schedule."

matthew dietrich

February 21, 2023

5  out of  5 rating by matthew dietrich
"Shawna at Lance Cook State Farm on 127 is the absolute best to work with. She's always positive, upbeat & a pleasure to do business with. Honestly why I stay with State Farm."

mark phillips

February 21, 2023

5  out of  5 rating by mark phillips
"Shawna and her staff are always very helpful. My calls are always returned promptly. Myself as well as my family have always had our issues resolved by Shawna. She does what she says she will in a timely manner. I highly recommend her office. Thank you"

Stephen J. Helsper

February 19, 2023

5  out of  5 rating by Stephen J. Helsper
"Excellent customer service…proactive, attentive, and courteous. What more could you want!?!?"

Janice Ward

February 17, 2023

5  out of  5 rating by Janice Ward
"Megan was extremely helpful! Thanks so Much!"

Johnny Hanks

February 16, 2023

5  out of  5 rating by Johnny Hanks
"Always willing to help and explain. Great customer service."

David Thompson-Whitfield

February 8, 2023

5  out of  5 rating by David Thompson-Whitfield
"Would not leave State Farm or Shawna ever. She and her team never let me down. They are always there for any of my personal or business needs being a small business owner. Their team is amazing and the customer service is absolutely amazing. They truly make you feel #1 and important."

Shane Feamster

February 3, 2023

5  out of  5 rating by Shane Feamster
"Shawna and Kim were both very helpful and gave me the direction I needed to get my claim moving forward."

Anthony Baldesare

February 1, 2023

5  out of  5 rating by Anthony Baldesare
"Lance and his staff are awesome. Incredibly friendly and service driven. They treat you like family! Highly recommend!"

Hailey Lusk

February 1, 2023

5  out of  5 rating by Hailey Lusk
"I called in for a quote and spoke with Emily. She was very friendly, knowledgeable, and helpful. Great to work with, give her a call!"

Melody Decoe

January 31, 2023

5  out of  5 rating by Melody Decoe
"Shawna is amazing! I emailed her with quick question / concern and she responded immediately with what I needed to provide. I took it up to the office and she handled it all immediately and professionally! Shawna is always kind, responsive, knowledgeable and available! Thank you!"

Kris Huffman

January 31, 2023

5  out of  5 rating by Kris Huffman
"Wonderful staff…a business that’s still personable."

Thomas Nelson

January 10, 2023

5  out of  5 rating by Thomas Nelson
"ALWAYS Professional, Skilled and Responsive!"