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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Constance Mizell

March 11, 2023

4  out of  5 rating by Constance Mizell
"Team Emily all day!!!! She made me feel comfortable and like family. She took everything into consideration and worked with me all week. #teamemily #letsgoemily #bestsagentever"

Edward Hartmann

March 6, 2023

5  out of  5 rating by Edward Hartmann
"Moving is never easy, but Shawna and the folks at Lance Cook have made their part easy when it came to getting a quick and fair quote for renters insurance. I was advised well, and able to get the coverage I needed, not just what was asked. When the time comes, I look forward to getting my auto insurance from Lance as well."

Paul Robertson

March 1, 2023

5  out of  5 rating by Paul Robertson
"Shawna is very helpful, willing to go over and above in order to provide a high quality of customer service."

Loretta Thomas

February 22, 2023

5  out of  5 rating by Loretta Thomas
"Working with those in Lance Cook's office is always a pleasure. They are prompt and helpful no matter my question or need. I love that I can email the office and within a very short time, have a response to my question or request. They don't require me to call or come into the office to take care of things that can be completed via email. It is very convenient for my busy schedule."

matthew dietrich

February 21, 2023

5  out of  5 rating by matthew dietrich
"Shawna at Lance Cook State Farm on 127 is the absolute best to work with. She's always positive, upbeat & a pleasure to do business with. Honestly why I stay with State Farm."

mark phillips

February 21, 2023

5  out of  5 rating by mark phillips
"Shawna and her staff are always very helpful. My calls are always returned promptly. Myself as well as my family have always had our issues resolved by Shawna. She does what she says she will in a timely manner. I highly recommend her office. Thank you"

Stephen J. Helsper

February 19, 2023

5  out of  5 rating by Stephen J. Helsper
"Excellent customer service…proactive, attentive, and courteous. What more could you want!?!?"

Janice Ward

February 17, 2023

5  out of  5 rating by Janice Ward
"Megan was extremely helpful! Thanks so Much!"

Johnny Hanks

February 16, 2023

5  out of  5 rating by Johnny Hanks
"Always willing to help and explain. Great customer service."

David Thompson-Whitfield

February 8, 2023

5  out of  5 rating by David Thompson-Whitfield
"Would not leave State Farm or Shawna ever. She and her team never let me down. They are always there for any of my personal or business needs being a small business owner. Their team is amazing and the customer service is absolutely amazing. They truly make you feel #1 and important."

Shane Feamster

February 3, 2023

5  out of  5 rating by Shane Feamster
"Shawna and Kim were both very helpful and gave me the direction I needed to get my claim moving forward."

Anthony Baldesare

February 1, 2023

5  out of  5 rating by Anthony Baldesare
"Lance and his staff are awesome. Incredibly friendly and service driven. They treat you like family! Highly recommend!"

Hailey Lusk

February 1, 2023

5  out of  5 rating by Hailey Lusk
"I called in for a quote and spoke with Emily. She was very friendly, knowledgeable, and helpful. Great to work with, give her a call!"

Melody Decoe

January 31, 2023

5  out of  5 rating by Melody Decoe
"Shawna is amazing! I emailed her with quick question / concern and she responded immediately with what I needed to provide. I took it up to the office and she handled it all immediately and professionally! Shawna is always kind, responsive, knowledgeable and available! Thank you!"

Kris Huffman

January 31, 2023

5  out of  5 rating by Kris Huffman
"Wonderful staff…a business that’s still personable."

Thomas Nelson

January 10, 2023

5  out of  5 rating by Thomas Nelson
"ALWAYS Professional, Skilled and Responsive!"

Mark Flaxman

December 27, 2022

5  out of  5 rating by Mark Flaxman
"Shawna helped set up my monthly electronic payment quickly ! Thank you."

[4SX] Jay4X

December 5, 2022

5  out of  5 rating by [4SX] Jay4X
"Very educational"

Jaelyn Wilson

November 3, 2022

5  out of  5 rating by Jaelyn Wilson
"All of the girls here and extremely sweet and helpful!!!"

Crystal Belcher

October 20, 2022

5  out of  5 rating by Crystal Belcher
"Very helpful every time I call. I recommend this company, my personal favorite is Shawna."

Robert Perry

October 3, 2022

5  out of  5 rating by Robert Perry
"Great team there at State Farm. Love that I can call and felt known by the staff and ask for people by name. Has the local feel with the power of a national corporation. Great Service, Great Coverage, Great Prices"

T Tresvent

October 3, 2022

4  out of  5 rating by T Tresvent
"Very pleased with prompt response of Valerie and Lance"

Eddie Alala

September 27, 2022

5  out of  5 rating by Eddie Alala
"Shawna gave us an attractive rate on our new homeowners policy, along with an additional vehicle policy, "enforce" and effective in the same afternoon as requested. I highly recommend asking for Shawna for all your insurance needs! Thanks, Shawna, at the Belle Hollow office."

Joneswworkz, LLC jones

August 31, 2022

5  out of  5 rating by Joneswworkz, LLC jones
"Excellent service"

Paul Cormier

August 30, 2022

5  out of  5 rating by Paul Cormier
"Excellent, timely and personal service in guiding me through the claim I experienced."