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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Areiana Danner

September 18, 2023

5  out of  5 rating by Areiana Danner
"Easy to talk to and good services loved the customer service. I highly recommend Shawna she was awesome and covered every detail with me!!"

Ryan Simmons

September 8, 2023

5  out of  5 rating by Ryan Simmons
"Emily went above and beyond putting together all the details to get my bike added! Great team to work with."

Angela Hunter

September 1, 2023

5  out of  5 rating by Angela Hunter
"Lance Cook’s team has been taking excellent care of my family for years! Most recently, Emily Hill went above and beyond to assist us. I highly recommend this office!"

Walfre Chavez

August 31, 2023

5  out of  5 rating by Walfre Chavez
"Always great help and Emily and shawna always been great"

Robert Boston

August 30, 2023

5  out of  5 rating by Robert Boston
"Fast and friendly service, one of the easiest best experiences I have had in a long time. Thank you for making it so easy!"

Kathy Vance

August 24, 2023

5  out of  5 rating by Kathy Vance
"Emily was so helpful! Got me the best rates and best prices! So happy I switched !! She made everything super easy to do and explained everything to me ..super friendly and very helpful thank u again!!"

Darah Watson

August 1, 2023

5  out of  5 rating by Darah Watson
"The staff is super kind and helpful!"

Carolyn Cummings

July 28, 2023

5  out of  5 rating by Carolyn Cummings
"The team at Lance Cook State Farm Insurance is very knowledgeable, friendly and nice.. they are so helpful and make you feel comfortable. Thanks for a pleasant experience."

Holly Stebbins

July 28, 2023

5  out of  5 rating by Holly Stebbins
"I have to say that dealing with Shawna Cronan was a dream. She absolutely did what a broker is supposed to do. After 4 weeks of the run around, no responses, no help she stepped in and inside 24 hours I had a new appraiser and checks being overnighted. She was amazing. Thank you so much for help in getting my kitchen back together."

Sundae LeMaster

July 17, 2023

5  out of  5 rating by Sundae LeMaster
"This Office Team is so efficient, polite, and knowledgeable when I call I receive the best customer service. Quickly taken care of. Magnificent!"

Pierce Brannen

June 29, 2023

5  out of  5 rating by Pierce Brannen
"I called into State Farm with some questions about renters insurance. Clegg was quick to answer the phone and get me transferred over to Emily, who answered my questions and helped me out. Overall great experience with this office. They are incredibly helpful and easy to work with."

Daryl Gilbert

June 28, 2023

5  out of  5 rating by Daryl Gilbert
"Shawna was extremely helpful with our insurance needs as we relocate to North Carolina."

Braxton Kilby

June 28, 2023

5  out of  5 rating by Braxton Kilby
"The Lance Cook 127 State Farm Team is incredibly helpful. From Clegg answering my call and then immediately getting me in contact with a licensed team member, to Shawna and Emily being able to help with all of my questions. This is a great company with people who make you feel like family. I recommend this office to anyone needing insurance."

Sephiaaa ‘ s

June 21, 2023

5  out of  5 rating by Sephiaaa ‘ s
"Love love love Emily ! Always exceptional service , she is our go-to person at this agency , which we highly recommend . We have never met such a wonderful , caring , and understanding woman to work with . We are so fortunate to find someone like Emily . She always goes the extra mile and is the main reason we decided to stay with Lance Cook State Farm , we know we won't find someone like her at another agency !"

Steve Reynolds

June 14, 2023

5  out of  5 rating by Steve Reynolds
"Shawna at Lance Cook State Farm give the highest level of service I’ve ever experienced from an insurance agency as a retail and business customer. I feel fortunate we found them."

Scott Feamster

June 13, 2023

5  out of  5 rating by Scott Feamster
"Shawna will do everything she can to get you the best plan and take care of you like family. I love the atmosphere and attitude of this place so much. I know if anything happens to me, I'll be okay, because they have my back. I cannot recommend this office specifically enough, even over other State Farm locations. If anyone has concerns about the level of honesty and integrity in their insurance company, just come to Lance Cook. You won't worry about it ever again."


June 7, 2023

5  out of  5 rating by Daniel
"The service quality was exceptional! Made finding Insurence easy and quick. If you decide to use this company I highly recommend requesting Shawna. She was amazing! Definitely a good face for the company! Thank you Shawna for my experience."

Dustin Goins

May 30, 2023

5  out of  5 rating by Dustin Goins
"Shawna is fantastic to work with, she went above and beyond my expectations when it came to getting everything setup. Would highly recommend!"

Robert Vargas

May 12, 2023

5  out of  5 rating by Robert Vargas
"Always very efficient & super polite Easy to ask questions. Great follow up !! Outstanding customer service. Thanks again Emily"

Shoua Lee

May 12, 2023

5  out of  5 rating by Shoua Lee
"The staff, especially Shawna, at Lance Cook State Farm Insurance is very fast and helpful. They responded quickly and offer the best services for any inquiries that I had requested both by email/phone."


April 28, 2023

5  out of  5 rating by Dylan
"Robin was very good to work with and guid me through any questions I had."

Andy Serrill

April 22, 2023

5  out of  5 rating by Andy Serrill
"Emily Hil is an extraordinary person. Personable, smart, punctional, customer focused. She worked with me to get the type of insurance i was looki g for. Thank you Em. Kkmkkkkkkk"

Kevin Bailey

April 11, 2023

5  out of  5 rating by Kevin Bailey
"Great service. Super easy to switch over to their policies. Shawna helped save me a bunch of money!!"

Sialao Mobley

March 27, 2023

5  out of  5 rating by Sialao Mobley
"Emily was amazing to work with. She made the process of setting up our home and auto insurances very simple. We moved to NC from out of state and Emily made sure our previous State Farm policy was handled properly. She made sure we understood everything that was happening and got it all done in a timely manner. We definitely recommend this office and Emily's services."

glenda ballenger

March 23, 2023

5  out of  5 rating by glenda ballenger
"Great customer service! Walked me through set up with the beacon. Very detailed oriented. Focused on my needs. Thank you"